Shipping policy

MOONCHILL SHIPPING POLICY

WHERE WE SHIP

We currently ship within the United States. We deliver to PO boxes where the carrier allows; if we can't, we'll contact you for an alternate address.

PROCESSING

Orders are processed within 1–3 business days (Monday–Friday, excluding US holidays). You'll receive a confirmation email when your order is placed and a tracking email as soon as it ships.

DELIVERY

Standard US delivery takes 5–8 business days after processing. Alaska, Hawaii, and US territories may take 7–12 business days. Delivery windows are estimates and can stretch during carrier delays and peak seasons.

RATES

Shipping rates are calculated at checkout based on your address and order size.

MULTIPLE ITEMS

To get your order to you faster, items may ship separately. You'll receive tracking for each shipment — don't worry if one piece arrives before the rest.

ADDRESS CHANGES

Need to fix an address? Email navvygoods@gmail.com as soon as possible with your order number. Once an order has shipped we can't reroute it.

LOST, DELAYED, OR DAMAGED SHIPMENTS

If tracking hasn't moved in 7 or more days, or your order arrives damaged, email navvygoods@gmail.com within 30 days of the ship date with your order number (photos help for damage claims). We'll send a replacement or issue a full refund — your choice.

QUESTIONS

Email navvygoods@gmail.com — we answer within 2 business days.