Refund policy

MOONCHILL RETURNS & REFUNDS — THE 60-NIGHT COOL TRIAL

TRY IT FOR 60 NIGHTS

Every Moonchill blanket comes with a 60-night trial that starts the day your order is delivered. Sleep on it, wash it, live with it. If it isn't keeping you cooler, send it back within 60 nights for a refund — washed or not.

HOW TO START A RETURN

Email navvygoods@gmail.com with your order number and the item(s) you're returning. We'll reply within 2 business days with your return authorization and return address. Please don't ship anything back without a return authorization — unauthorized returns can't be matched to orders and may delay your refund.

RETURN SHIPPING

Return shipping is paid by the customer, except when an item arrived damaged, defective, or incorrect — in those cases we send a prepaid label and your choice of a replacement or a full refund.

REFUNDS

Once your return arrives, we process your refund to the original payment method within 10 business days. Your bank or card issuer may take a few additional days to post it. We don't charge restocking fees.

EXCHANGES

Want a different size or color? The fastest route is to place a new order and return the original — email us and we'll walk you through it.

BUNDLES

Bundle items can be returned together or individually; partial returns are refunded at the item's bundle-allocated price.

DAMAGED, DEFECTIVE, OR WRONG ITEM

Email navvygoods@gmail.com within 7 days of delivery with photos and your order number and we'll make it right at no cost to you.

QUESTIONS

Email navvygoods@gmail.com — we answer within 2 business days.